Thaely Gift Card

Shipping & Delivery Policy

Domestic Shipping (India):
Shipping within India is free of charge.

International Shipping:
Shipping costs outside India vary. Please enter an accurate area code to view exact delivery charges. Delivery charges exclude local taxes and customs duties, which must be paid directly by the customer to local authorities. Thaely is not responsible for customs charges or disposal of orders due to lack of coordination with local customs. In such cases, no refund or replacement will be provided.

Order Fulfillment & Delivery Timelines:
Fulfillment time: 1–4 business days.
Shipping time: 7–15 business days depending on destination.

Tracking:
Tracking details will be sent via email and WhatsApp. Alternatively, track using the delivery partner’s website with your tracking number.

Refunds & Replacements:
Refunds or replacements are only provided if the order is lost or damaged during shipping. For details, see our Returns & Refunds page.

Address Errors:
Thaely will try to assist but is not responsible for losses from incorrect or incomplete shipping details. Please double-check order information before placing your order.

Cash on Delivery (COD):
COD orders incur a ₹100 fee at checkout. Exchanges due to customer reasons (e.g., size or color change) also incur a ₹100 fee. Please check our size chart carefully before ordering.

Clearance Sale Notice:
All clearance sale items—including Y2K Pro Sneakers (except Signature Y2K Pro), Reflex Runner, and Reflex Boots—are final sale and not eligible for returns, exchanges, or refunds. Please verify your size before ordering.

Customer Support:
For queries, contact us at sales@thaely.com. Support is available Monday to Friday, 10 AM – 6 PM (IST).